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  Gotolatin : Legal Information : Commercial Policies

Commercial Policies


General Commercial Policies Terms and Conditions of Sale

General Commercial Policies

Responsibilities

GOTOLATIN TRAVEL S.A., located on Alfredo Barros Errazuriz 1954, Floor 8, Office 810, telephone +56 2 796 4645, acts solely as an intermediary agent for travelers. Its function is to arrange services that airlines, hotels, operators, cruise companies and/or any other independent firm provides.

GOTOLATIN TRAVEL S.A. does not control these Businesses, and therefore, cannot be responsible for their acts and omissions. At the same time, it does not assume responsibility for injury, losses, accidents, damage, delays, inconveniences or any other type of irregularity that may occur from defects of any kind or through any situations of omission, carelessness or negligence of any Company or person contracted by the same, to fulfill or carry out any tourist service or part thereof presented in this web site, such as resulting from acts of vandalism, strikes, war, governmental actions, weather conditions, acts of God or any other factors which imply additional expenses caused by delays, itinerary changes or other causes.

GOTOLATIN TRAVEL S.A. reserves the right to accept or reject any reservation request, coming from any traveler, for any tour or tourist program, or to cancel or change a tour or tour program, if the circumstances so merit. The application for any kind of service requested of our Company shall be understood as a consent to these conditions. Our Company specializes in providing information for the travelers that choose a country as their travel destination, whether it be for business, education, special interest or simply pleasure. In the same manner, we are legally authorized to exercise commerce as a Travel and Advertising Agency. In the tourism environment we act as a center for reservations and sales of hotel services, flights, tours, transportation, cruises, and auto rental.

All prices indicated on the web site www.gotolatin.com are subject to change without prior notice.

Methods of Payment

Our Company accepts three different methods of payment from the customer in order to pay off the requested services

  • Info-mediation
  • Charging the customer's credit card
  • Direct deposit from the Customer to the checking account of the Company's bank with posts in Chile or New York, USA.

As Info-Mediator

In this case, we ask the traveler for his/her credit card information as a guarantee of reservation. This does not mean that the card will be charged, rather, the information is transferred to the company lending the tourist service (accommodations, flight ticket, cruise, tour or car rental) that the customer has selected, as a way of guaranteeing reservation, this being the final entity that charges the traveler for services rendered.

Credit Card Use

The Credit Card number is essential to process, guarantee or pay for a reservation.

Charging the Customer´s Credit Card or Direct Bank Deposit to the Checking Account

In the event that the reservation requires a prior payment, the traveler will be notified beforehand and the card holder will be asked to fill out an Application of Charge Authorization, which must be signed and sent with the purpose of authorizing GOTOLATIN TRAVEL S.A. to carry out the pertinent charge, for the authorized sum.

Policies and General Fees for Cancellations

The Policies and "General" fees that are considered for Cancellation of services granted through GOTOLATIN TRAVEL S.A. are different for hotels, tours, cruises, car rental and flights, therefore, said information is specified under the Terms and Conditions of Reservations for each type of service. However, there are Hotel Companies, Airlines, Operators, Cruiselines, Transfer and Car Rental services that possess specific Cancellation or Return Policies that are indicated once service is confirmed.

 

Terms and Conditions of Sale

HOTELS. Terms and Conditions of Sale

General Conditions

Once you have completed and sent the information requested on our "Reservation Application", you will receive an e-mail confirming those services, along with the hotel charge. The e-mail called "Reservation Confirmation" will serve as your voucher to be presented upon check-in at the hotel.

Current rates and conditions may vary without prior notice and they are the sole responsibility of the hotel.

Reservations are managed by Gotolatin Travel S.A. in conjunction with Chile-Hotels, a Chilean-North American group with offices in Santiago, Chile. Fax +56 2 796 4621, telephone +56 2 796 4645. Our e-mail is hotels@gotolatin.com. If you wish to write us, our postal address is Alfredo Barros Errazuriz 1954, Floor 8, Office 810 - Providencia, Santiago, Chile.

Credit Card Use

For guarantee services: As a guarantee of reservation, the credit card number is essential in order to process your reservation, according to the Hotel policies. This information is only utilized to guarantee your reservation, for which there is no charge whatsoever, and you pay the hotel directly at the moment of check-out. The only two occasions in which your credit card may be charged when using it to guarantee the reservation are: 1) once you have reconfirmed the reservation and you do not appear at the hotel, 2) you cancel the reservation after the time stipulated by the hotel for cancellations. In both cases, generally, the charge will correspond to 1 night of accommodation, however, there are hotels that have different "no show" policies, but that will be indicated to you at the moment of reservation confirmation. When you receive the Confirmation of services, it will indicate the maximum time you can cancel the reservation without being charged.

For prepay services: Mostly hotels request payment in advance. That means  that the services must be paid before the traveler appears at the hotel. These cases are clearly indicated in the Notes of the Hotel information with the phrase "prepaid condition". Therefore, your card will be charged for the total amount of the reservation once it is confirmed by the hotel.  If the total amount of the reservation is over US$ 150 a Credit Card Charge Authorization Form will be requested to reconfirm the reservation. In any case, when you receive the Confirmation Mail, you will be informed of the date when the charge is made and the total amount to be charged.

Cancellations

Reservations made by info-mediator: In general, the reservations can be canceled within a minimum of 2 "working" days, before arriving to the Hotel. There are Hotels, however, that have different cancellation policies. In these cases, you will be advised of the particular policies of the hotel the minute of reservation confirmation. Remember, if the traveler is not present at the hotel or does not cancel the reservation within the minimum of days required by the hotel, your credit card will be charged for the value corresponding to 1 night of accommodation, as a minimum, of the total cost of reservation.

Reservations by charging customer's credit card or direct deposit to the bank checking account: The following is a general scale of charges for cancellations made by the traveler before the date of arrival to the hotel with prepay:

Days (working) Fee
More than 45 days US $50
Between 15 and 45 days 25% of the Program's total value
Between 07 and 15 days 50% of the Program's total value
Less than 7 days No refund
  • There are specific policies and charges for vacation periods for certain hotels.
  • There is no refund for unused portions of hotel stays.
  • We recommend considering Travel Insurance in case of possible contingencies
  • We can give details regarding Travel Insurance coverage if desired.

Tours. Terms and Conditions of Sale

General Conditions

All services are subject to confirmation until receipt of payment. The prices can vary without previous notice. Once the reservation is confirmed, 50% of the price of the total services is required for reconfirmation. The balance must be paid at least 45 days before the departure date. If the program participant makes the reservation request in less than 45 days before departure, 100% of the price of the total services is required at the moment of reservation confirmation. In the case of Tour Program reservations with our Company, the following actions will take place:

1.- As info-mediator soliciting the traveler's credit card number as guarantee of reservation. In this case, GOTOLATIN TRAVEL S.A. will not make any charges whatsoever to the card holder, since they only transfer the information from the customer to the operator of the selected tour package. Generally, the operator is the one who will ultimately charge the traveler for services.

2.- In the case that the reservation requires an advance payment, the traveler will be notified beforehand and will be asked to complete, sign, and send an Application of Charge Authorization, with the purpose of authorizing GOTOLATIN TRAVEL S.A. to carry out the pertinent charges for the authorized sum.

In both cases, the refund policies will agree with the rules determined by each operator. Our Company promises to return to the traveler the amount received by the operator within 7 days following receipt of the refund for the tour requested by our intermediary.

Cancellations

The following is a general scale of charges for cancellations made by the traveler before the Tour departure date:

Days (working) Charge
More than 45 days US$ 50
Between 15 and 45 days 25% of the Program's total value
Between 07 and 15 days 50% of the Program's total value
Less than 7 days No refund

There are specific policies and charges for certain vacation periods throughout the year as well as specific conditions for some Tour Programs and Cruises

  • All the different Refund/Cancellation Policies will be indicated upon confirmation of services
  • There is no refund for unused portions of Programs, hotel stays, etc.
  • We recommend considering Travel Insurance in case of possible contingencies
  • We can give details regarding Travel Insurance coverage if desired

Use of Credit Card

The credit card number is essential in order to process the reservation. The payment for reserved services is generally carried out by charging the credit card. However, before the card can be charged, you will receive an Application of Credit Card Charge that you must complete, sign and send by fax to +56 2 796 4621 in order to authorize the charge of the specified amount.

Cruises. Terms and Conditions of Sale

General Conditions

All services are subject to confirmation until receipt of payment. The prices can vary without previous notice. Once the reservation is confirmed, 50% of the price of the total services is required for reconfirmation. The balance must be paid in at least 45 days before the departure date. If the program participant makes the reservation request in less than 45 days before departure, 100% of the price of the total services is required at the moment of reservation confirmation. In the case of Tour Program reservations with our Company, the following actions will take place:

1.- As info-mediator soliciting the traveler's credit card number as guarantee of reservation. In this case, GOTOLATIN TRAVEL S.A. will not make any charges whatsoever to the card holder, since they only transfer the information from the customer to the operator of the selected tour package. Generally, the operator is the one who will ultimately charge the traveler for services.

2.- In the case that the reservation requires an advance payment, the traveler will be notified beforehand and will be asked to complete, sign, and send an Application of Charge Authorization, with the purpose of authorizing GOTOLATIN TRAVEL S.A. to carry out the pertinent charges for the authorized sum.

In both cases, the refund policies will agree with the rules determined by each operator. Our Company promises to return to the traveler the amount received by the operator within 7 days following receipt of the refund for the tour requested by our intermediary.

Cancellations

The following is a list of charges for cancellations made by the traveler before the Cruise departure date:

Days (working) Charge
More than 45 days US$ 50
Between 15 and 45 days 25% of the Program's total value
Between 07 and 15 days 50% of the Program's total value
Less than 7 days No refund

There are specific policies and charges for certain vacation periods throughout the year as well as specific conditions for some Tour Programs and Cruises

  • All the different Refund/Cancellation Policies will be indicated upon confirmation of services.
  • There is no refund for unused portions of Programs, hotel stays, etc.
  • We recommend considering Travel Insurance in case of possible contingencies.
  • We can give details regarding Travel Insurance coverage if desired.

Flights. Terms and Conditions of Sale

General Conditions

Once you have completed and sent in the information requested by our "Reservation Application", you will receive an e-mail confirming the service charges. All our services are subject to confirmation until receipt of payment.

In order to issue plane tickets, GOTOLATIN TRAVEL S.A. must charge the customer's credit card or the customer must make a deposit in our bank checking account in Chile or New York, USA, for the amount of requested ticket, plus the corresponding airline tax. In this case, the traveler will be asked to complete an Application of Charge Authorization, which must be signed and sent, with the purpose of authorizing GOTOLATIN TRAVEL S.A. to carry out the relevant charge for the authorized sum.

The current charges and conditions may vary without prior notice and are the sole responsibility of the airline that offers the services.

Cancellations

If once you have confirmed the reservation you wish to be refunded the amount , the refund will take place according to the rules of the Airline, considering the ticket and rate class. Our Company promises to return to the traveler the amount received by the operator within 7 days following receipt of the refund for the tour requested by our intermediary.

Car Rental. Terms and Conditions of Sale

General Conditions

In the case of Car Rental reservations with our Company, the following actions will take place:

1.- As info-mediator soliciting the traveler's credit card number as guarantee of reservation. Our Company will not make any charges whatsoever to the card holder, only transfer the information from the customer to the operator of the selected tour package. Generally, the operator is the one who will ultimately charge the traveler for services. The refund policies vary among operators and it is the responsibility of the program participant to inform himself or herself of them.

2.- In the case that the reservation requires an advance payment, the traveler will be notified beforehand and will be asked to complete, sign, and send an Application of Charge Authorization, with the purpose of authorizing GOTOLATIN TRAVEL S.A. to carry out the pertinent charges for the authorized sum.

In both cases, the refund policies will agree with the rules determined by each operator. Our Company promises to return to the traveler the amount received by the operator within 7 days following receipt of the refund for the tour requested by our intermediary.

Cancellations

Cancellations of confirmed reservations and issued tickets are regulated according to the class of the confirmed rate and airline. These same conditions are indicated at the time of reservation confirmation.

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